Designed especially for future and emerging Gen Y leaders, this course explores the essential principles of effective leadership and proven strategies for developing your influence. Learn the unspoken insights great leaders use to inspire and persuade others. Through practical guidance and real-world scenarios—such as leading meetings, engaging one-on-one, and navigating group dynamics—you’ll gain the skills to communicate confidently and motivate effectively. Discover the do’s and don’ts of leadership—what to say, what to avoid, and how to take action that earns respect and drives results. This course is included in the Certificate in Leadership Development course.

Research shows that many men and women often bring different learning styles, communication preferences, and motivational drivers to the workplace. While performance and productivity are equal, understanding common communication patterns and strengths can help teams work more effectively together. In this class, explore how communication styles may differ, what motivates employees across a range of perspectives, and how to adapt your approach to support collaboration and job satisfaction. Participants will walk away with 15 practical, easy-to-apply tips for communicating more effectively and motivating both male and female employees and colleagues—helping create a more productive, respectful, and high-performing workplace for everyone.

Elevate your management style and abilities to the cutting edge of effective practice. Overcome challenges while achieving both organizational goals and employee satisfaction and productivity. Seize the opportunity to develop new strategies that enhance your management skills and build a lasting skillset. Move from obstacles to solutions, advancing both your organization and your career. This course is included with the Certificate in Workplace Communication and Management Certificate.

Gain a clear understanding of managing employees across different generations in the workplace. Explore the characteristics, expectations, motivations, and work styles of each generation. Learn what drives them, which incentives resonate, and the types of messages they value most. Finally, discover practical, actionable tips and techniques for effectively managing a multi-generational workforce. This class is included in the Management Certificate course.

Get your message across with clarity and impact. Strong business writing goes beyond grammar and structure—it’s about influence. Every email, proposal, or report carries emotion, persuasion, and purpose. In this course, you’ll learn how to elevate your writing by: Appealing to both logic and emotion Crafting messages that align with your recipient’s needs and organizational goals Using data and storytelling to strengthen your credibility Polishing every sentence to ensure clarity and precision Whether you’re writing to inform, request, or persuade, you’ll gain the tools to communicate with confidence—and get results. This course is included in the Certificate in Business Writing course.

Designed especially for future and emerging Gen Y leaders, this course explores the essential principles of effective leadership and proven strategies for developing your influence. Learn the unspoken insights great leaders use to inspire and persuade others. Through practical guidance and real-world scenarios—such as leading meetings, engaging one-on-one, and navigating group dynamics—you’ll gain the skills to communicate confidently and motivate effectively. Discover the do’s and don’ts of leadership—what to say, what to avoid, and how to take action that earns respect and drives results. This course is included in the Certificate in Leadership Development course.

Elevate your management style and abilities to the cutting edge of effective practice. Overcome challenges while achieving both organizational goals and employee satisfaction and productivity. Seize the opportunity to develop new strategies that enhance your management skills and build a lasting skillset. Move from obstacles to solutions, advancing both your organization and your career. This course is included with the Certificate in Workplace Communication and Management Certificate.

Designed specifically for Generation Y (born 1980–1999), this course is the first in a three-part series focused on developing Gen Y leadership skills. Learn what it takes to become an effective leader by identifying your personal leadership style and exploring essential leadership practices such as task completion, building strong relationships with team members, staying perceptive to workplace changes, using emotions constructively, and setting and pursuing challenging goals. You will also engage in a case study analysis of real workplace conflicts requiring effective leadership, giving you the opportunity to apply the leadership traits you uncover during the course. This course is included in the Certificate in Leadership Development course.

This course is your invitation to take part in one of life’s most meaningful roles: sharing knowledge and skills with others. Teaching is both an opportunity and a responsibility. Whether you are new to it or already instructing in formal or informal settings, this course provides valuable skills and information. Gain both foundational and advanced strategies to enhance your teaching effectiveness. Learn from the lead instructor, author of the best-selling book How to Teach Adults, providing you with fundamental and advanced insights, and practical guidance to succeed in any teaching environment. The eBook version is included with the course

Gain a clear understanding of managing employees across different generations in the workplace. Explore the characteristics, expectations, motivations, and work styles of each generation. Learn what drives them, which incentives resonate, and the types of messages they value most. Finally, discover practical, actionable tips and techniques for effectively managing a multi-generational workforce. This class is included in the Management Certificate course.

Get your message across with clarity and impact. Strong business writing goes beyond grammar and structure—it’s about influence. Every email, proposal, or report carries emotion, persuasion, and purpose. In this course, you’ll learn how to elevate your writing by: Appealing to both logic and emotion Crafting messages that align with your recipient’s needs and organizational goals Using data and storytelling to strengthen your credibility Polishing every sentence to ensure clarity and precision Whether you’re writing to inform, request, or persuade, you’ll gain the tools to communicate with confidence—and get results. This course is included in the Certificate in Business Writing course.

Designed especially for future leaders in the Gen Y generation (born 1980–1999), this certificate provides practical, how-to guidance on advancing your leadership potential and making an impact in both the workplace and society. Discover what it takes to be an effective leader. Identify your leadership style, learn how to complete tasks efficiently, build strong relationships with colleagues, stay socially perceptive to changes in the workplace, harness your emotions positively, and tackle challenging goals with confidence. Next, uncover the unspoken strategies that experienced leaders use to influence and inspire others. Leadership skills are learned—knowing the do’s and don’ts, what to say and what not to say, and what actions to take (or avoid) makes all the difference. By the end of this certificate, you will gain a fresh understanding of leadership, a toolbox of practical skills, and the knowledge to accelerate your leadership development to the next level. Registering for this certificate program will automatically enroll you in the three required courses: Leadership Principles, Developing Your Leadership Skills, and Developing Your Professional Career.

Nothing builds success like a solid foundation. This course is designed for supervisors, managers, and emerging leaders who want to master the art of effectively managing employees. Learn how to set clear expectations, engage and motivate your team, and apply the principles of collaborative management. Explore what drives each generation in the workplace, discover which incentives resonate with them, and understand the messages they value most. Registering for this certificate program will automatically enroll you in the three required courses: Management Boot Camp, Management in the 21st Century, and Managing Generations in the Workplace.

In the 21st century, online learning is becoming an essential component of education. This course guides participants through planning, developing, and teaching an effective online course. Learn a ten-step model for course development and explore one of the most advanced online classrooms designed for instructors. Participants will gain skills in creating online audio lectures with accompanying slide presentations and learn how self-quizzes can enhance student learning. Experience interactive elements such as animations, drag-and-drop exercises, and engaging welcome pages, and participate in online discussions with fellow educators. The course includes the instructor’s book, Advanced Teaching Online, to support continued learning and application.This class is included in the Certificate in Online Teaching and Certified Online Instructor COI course.

Learn how to enhance your communication, convey your ideas effectively, and understand what matters to others—even those with different personality styles. In this course, you’ll analyze the four styles of the DiSC Profile—Dominance, Influence, Steadiness, and Compliance—and develop action plans for communicating successfully with each type. Your course fee includes your own DiSC Behavioral Personality Profile assessment and a personalized review. This course is included in the Certificate in Workplace Communication course.

Whether you’re new to teaching online or looking to enhance your current online courses, this program offers expert guidance from leading authorities in online education. Thousands of instructors have completed this highly regarded training, gaining both foundational and advanced skills for effective online teaching. Learn how to design and improve online courses, develop effective assessments and tests, and foster engaging discussions that promote student interaction. This program equips you with practical strategies, proven techniques, and the confidence to create dynamic and successful online learning experiences. Registering for this certificate program will automatically enroll you in the three required courses: Advanced Teaching Online, Designing Online Instruction, and Fostering Online Discussion.

Strong communication skills are more important than ever for career success and advancement. This intensive, hands-on program provides practical tools and techniques you can apply immediately. Learn a workable conflict management model and proven strategies for resolving workplace disagreements effectively. Then, enhance your negotiation skills with guidance from an expert, discovering how to achieve win-win outcomes that benefit both you and others. Finally, gain insights into yourself and your colleagues through personality profiling, improving collaboration and overall work performance. By the end of the program, you’ll take away actionable communication and conflict-resolution skills that deliver real results. Registration for this certificate program will automatically enroll you in the three required courses: Conflict Management, Management in the 21st Century, and Using Personality Profiles for Better Work Performance.

The leading designation for online faculty in higher education. About the COI Online Course: Faculty professional development is one of the most critical needs in today’s online and hybrid teaching environment. This course equips your faculty with a competitive edge and prepares them to meet the expectations of today’s Internet-savvy learners. Certified Online Instructors model best practices, mentor and train fellow faculty, and contribute meaningful insight to institutional planning and decision-making. Unique benefits: Learn from leading experts: Your instructors are the foremost authorities in online learning, bringing deep experience and proven strategies to every session. Personal course critique: You’ll receive individualized feedback on your own online course, giving you actionable insights to strengthen design, engagement, and instructional quality. Student-driven improvement: Your students provide direct feedback and comments, helping you understand what works, what doesn’t, and how to continually enhance the learning experience. Professional recognition: Upon completion, you earn the right to include the COI initials after your name—an industry-recognized credential that signals expertise and credibility in online instruction. Agenda: Participants average six months to complete the COI but it can be finished in as few as three months. You have up to two years to complete the program. To complete the LERN COI program, participants must pass a 40-question multiple-choice exam and one essay question. In addition, the Chair of the LERN Faculty Advisory Board will review and provide feedback on your online course, offering expert insights to further enhance your skills. Who should participate: This program is designed for anyone currently teaching online or preparing to do so. The Certified Online Instructor (COI) designation is valuable for faculty teaching fully online courses, as well as those leading hybrid or blended classes. While originally created for higher education professionals, the program is also open to instructors from other educational settings who want to strengthen their online teaching expertise. Why you should participate: Earning the COI designation allows you to demonstrate that your knowledge of online instruction meets a recognized benchmark established by leading experts and practitioners in the field. Participants gain not only professional credibility within their institution, but also the personal satisfaction of achieving a high standard of online teaching competency. Registering for this certificate program will automatically enroll you in the three required courses: Advanced Teaching Online, Designing Online Instruction, and Fostering Online Discussionand Fostering Online Discussion

Business writing is a vital skill for both personal and organizational success. Discover the keys to effective workplace communication. Whether you’re crafting a report, memo, letter, or publicity notice, strong business writing follows proven principles. In the workplace, successful communicators move forward—others get left behind. Enhance your career by mastering this essential skill. Start by learning the formats, structures, and techniques for writing clear, professional business reports and proposals. Then, sharpen your skills with editing and proofreading. Finally, explore what journalists do best: write news stories, press releases, and publicity notices that capture attention and resonate with readers. With the Certificate in Business Writing, you’ll gain practical skills to help your organization stand out and take your professional communication to the next level. Registering for this certificate program will automatically enroll you in the three required courses: Business Writing, Effective Copywriting, and Successfully Communicating Your Message.