The Managers Guide to HR

Julie Coates is the foremost authority in North America on learning and communication styles in the workplace. As a non-HR manager, she has decades of experience with HR issues, responsibilities, writing HR policies, and working with full-time HR professionals and attorneys. Ms. Coates has been interviewed by the BBC, New York Times, Psychology Today, and numerous other national media. She has spoken throughout Canada and the U.S., as well as in Australia, Russia, England and Germany. Her pioneering work, the first in North America, on Gen Z As Managers, is her latest research and presentation sessions. Julie Coates attended Cornell University, received a Master’s Degree, and now is an adjunct faculty member at the University of South Dakota, where she teaches in the graduate program on adult education. Julie is the author of Invisible Diversity, the classic work in the field on Generational Learning Styles, and is co-author of Nine Shift: Work, life and education in the 21st century. She was a Danforth Fellow for undergraduate teaching, and invited as a guest lecturer at Radcliffe.

Sally Klauss, MBA, CPCC, has an extensive background in management, employee training and development, total quality management and business management. She is also a leadership coach specializing in management development. Klauss is a popular online instructor, teaching several other courses as well.