Conflict Management

According to a study by the American Management Association (AMA), managers spend more than 20% of their day dealing with conflict—and among 25 key management skills, conflict management is the only one positively linked to higher earnings and promotion.

This program teaches a practical conflict management model, examines real-world case studies, and provides proven strategies you can apply immediately in your workplace. Gain the skills to handle conflicts effectively, maintain positive working relationships, and enhance your leadership impact.

This course is included in the Certificate in Workplace Communication course.